Privacy Policy

1. Who We Are

SLeCommunity is a community app for the residents of San Lawrenz, Gozo. It is developed and published by CHC Studios, and its community services (complaints, notices, events) are operated on behalf of San Lawrenz Local Council. This policy covers the App only; for the Council's general website privacy policy, see the sanlawrenzlc.gov.mt privacy policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, email address, phone number)
• Residential address, for location-based services
• Complaint submissions and feedback
• Photos and videos you upload for complaints
• Device information and usage data

3. How We Use Your Information

Your information is used to provide and improve our services:

• Process and respond to your complaints
• Send you council updates and notifications
• Provide location-specific information and alerts
• Improve App functionality and user experience
• Comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

• With local council departments, to process your complaints
• When required by law or legal process
• With your explicit consent
• In anonymised form, for statistical purposes

We never sell your personal information to third parties.

5. Anonymous Complaints

You can choose to make your complaints anonymous through the App settings. When enabled:

• Your name is hidden from public view
• Council staff may still see your identity, for verification
• You can still receive updates on your complaint status

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with regular backups
• Access controls and authentication
• Regular security audits and updates

7. Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Download your data in a portable format
• Withdraw consent at any time

8. Data Retention

• Active complaints: until resolved, and for 2 years after
• Account information: until you delete your account
• Usage data: up to 12 months, for analytics

9. Cookies and Tracking

• Essential functionality only within the App
• Analytics to understand App usage
• No third-party advertising tracking

10. Children's Privacy

Our App is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately using the details below.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy in the App and updating the "Last updated" date on this page.